Ticketing Delivery Options
Refund & Exchange Policy
Get a full refund on tickets for participating venues and artist if you change your mind within 72 hours of purchase. If eligible, a refund link will appear in the order details page of your TM account.
We can’t refund or exchange tickets for events that are less than 7 days away, and we can’t refund or exchange resale ticket purchases for Fan-to-Fan Resale events.
Some non-participating venues (and artists, etc.) have a “no refunds or exchanges” policy. But if the event is close and you can’t make it, we’ll do everything we can to help.
Refunds for Canceled Events
We’ll contact you and issue a refund automatically, including all fees
Refunds for Rescheduled Events
We’ll contact you with the new date and time ASAP. Can’t make it? Refunds are up to the artist, team, venue, or promoter – but we’ll do everything we can to help.
*Exceptions to the Refund & Exchange Policy
Exceptions include VIP, Platinum, and other premium tickets; resale tickets; tickets purchased with additional items or bundled products; tickets later discounted. For ticket insurance refunds please contact the insurance provider.