Ticketing Delivery Options

Our ticketing system is completely electronic and digitally handled. Physical ticket delivery is not an option with our system. Often we offer the possibility with 3rd party partners and venues. All tickets purchased on our portal will need to be printed or scanned at participating venues from your mobile phone.

Refund & Exchange Policy

Refunds and exchanges are available for tickets for participating venues and artist.

Refunds

Get a full refund on tickets for participating venues and artist if you change your mind within 72 hours of purchase. If eligible, a refund link will appear in the order details page of your TM account.
Exchanges

We can’t refund or exchange tickets for events that are less than 7 days away, and we can’t refund or exchange resale ticket purchases for Fan-to-Fan Resale events.

Some non-participating venues (and artists, etc.) have a “no refunds or exchanges” policy. But if the event is close and you can’t make it, we’ll do everything we can to help.

Refunds for Canceled Events

We’ll contact you and issue a refund automatically, including all fees

Refunds for Rescheduled Events

We’ll contact you with the new date and time ASAP. Can’t make it? Refunds are up to the artist, team, venue, or promoter – but we’ll do everything we can to help.

*Exceptions to the Refund & Exchange Policy

Exceptions include VIP, Platinum, and other premium tickets; resale tickets; tickets purchased with additional items or bundled products; tickets later discounted. For ticket insurance refunds please contact the insurance provider.

Ticketing Delivery Options

Our ticketing system is completely electronic and digitally handled. Physical ticket delivery is not an option with our system. Often we offer the possibility with 3rd party partners and venues. All tickets purchased on our portal will need to be printed or scanned at participating venues from your mobile phone.

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